Frequently Asked Questions

Yes, SnapSpot is available worldwide. All you need is an internet connection.

SnapSpot is perfect for weddings, birthdays, corporate events, graduations, family reunions, baby showers, anniversaries, and any other special occasion where you want to collect photos from guests.

Free users can create one active event at a time. Upgraded plans allow for multiple concurrent events.

Simply create your free account, then click "Create Event" from your dashboard. Enter your event details, customize your settings, and your event will be ready in minutes.

From your SnapSpot dashboard, easily access your personalized album link to share through email or add to your wedding website. You can also download a QR code to place on table cards during the event or include in your thank-you notes for guests.

Yes! You can customize your event with a unique name, description, banner image, and choose whether to allow video uploads or enable features like live slideshow.

Absolutely! You can create your event days, weeks, or even months ahead of time. Your event link and QR code will be ready to share whenever you need.

No, no apps or account signup are required. Guests can easily access your event by scanning a unique QR code or link you share with them. This seamless process allows everyone to join in and start capturing memories together!

Each event has a retention period during which uploads are allowed. Guests can upload photos anytime within this timeframe. Free events typically have a 30-day window, while paid plans offer extended or unlimited retention.

You control the visibility settings! You can allow guests to see all uploaded photos in a shared gallery, or keep uploads private so only you can see them.

SnapSpot works on any device with a web browser. If guests encounter issues, they should check their internet connection and ensure files are under the size limit. Our support team is also available to help.

SnapSpot supports all common image formats including JPG, PNG, GIF, and HEIC. We also support video files up to 100MB including MP4, MOV, and AVI formats.

We make it convenient for you to download your photos from your SnapSpot dashboard. You can download all of your photos at once as a ZIP file or download them individually.

Free plans include up to 100 photos per event. Paid plans offer unlimited photos and higher storage limits for videos.

Photos are optimized for web viewing while maintaining excellent quality. Original full-resolution downloads are available with our premium plans.

Yes! You can order professional-quality prints directly from your album. Choose from various sizes and finishes, and have them delivered to your door.

Yes, your photos are completely private. We don't access or interact with your photos, and they are only viewable by you and your guests.

Only people with your unique event link or QR code can access your album. You can also password-protect your event for extra security with our premium plans.

Photos are stored according to your plan's retention period. Free plans keep photos for 30 days after the event, while paid plans offer extended or permanent storage.

Yes, you have full control. You can delete individual photos or entire events at any time from your dashboard. Once deleted, photos cannot be recovered.

Yes, SnapSpot is completely free to use with no hidden fees or subscriptions. If you are looking for additional features and enhanced functionality we offer optional upgrades to fit your needs.

The free plan includes one active event, up to 100 photos, 30-day storage, basic customization, and QR code sharing. It's perfect for small events and testing SnapSpot.

Yes! You can upgrade at any time. Your event will immediately gain access to all premium features like unlimited uploads, extended storage, and live slideshow.

Yes! We offer a 100% money-back guarantee if requested at least 7 days before the event date OR if you have fewer than 20 total uploads. Contact us at [email protected] for prompt processing.